Cancellation Policy
Cancellation, Return, and Refund Policy for CNC Router Designs and CNC Tools Seller
1. Cancellation Policy:
- Order Cancellation Timeframe: Customers can request order cancellations within 24 hours of placing the order. Orders cannot be cancelled beyond this period as digital products (Designs) may have been accessed or downloaded.
- Cancellation Process: To cancel an order, customers must contact our customer support team by email at texagone@gmail.com or by calling to our customer support phone number 7778029912. Please provide the order number and relevant details for efficient processing.
- Refund for Canceled Orders: If an order is successfully cancelled within the stipulated timeframe, a full refund will be issued to the original payment method within 7 business days.
2. Return Policy
Return Eligibility:
Due to the nature of digital products (Designs), we do not accept returns for such items. All sales of digital products are final.
For physical items are eligible for return within 2 days from the date of delivery. To be eligible, products must be unused, in their original packaging, and in the same condition as received
Return Process:
Digital products are not eligible for returns.
- For physical items
- Customers must contact our customer support team to initiate a return request.
- Our team will provide a detailed return instruction.
- The customer is responsible for securely packaging and shipping the returned item.
Refund or Exchange: Upon receiving and inspecting the returned item, we will process either a refund to the original payment method or an exchange for a replacement product, as per the customer’s preference.
Damaged or Defective Products: If an item arrives damaged or defective, customers must notify us within 2 days of delivery. We will promptly issue a replacement.
3. Refund Policy
- Refund Processing: Refunds for cancelled orders will be processed within 7 business days of confirming the order cancellation.
- Refund Method: Refunds will be issued to the original payment method used during the purchase. Please allow 4-5 additional business days for the refund to appear in your account.
4. Damaged or Defective Digital Products
If you experience any technical issues or problems with accessing or downloading a purchased CNC router design, please contact our customer support team within 24 hours of purchase. We will work to resolve the issue promptly or provide a replacement if necessary.
5. Customer Support:
For any inquiries, cancellations, or technical support related to designs and Spare parts, please contact our customer support team at info.texagone@gmail.com or by calling to our customer support phone number 7778029912.